GREAT LEADERS DO THE RIGHT THING.
Poor leaders not only DON’T do the right thing, the teach and reinforce doing the wrong thing.
Customer service is a critical skill, especially in retail where every day is a new handful of customers. Generally speaking this includes honesty, integrity and character. Fair pricing, consistent treatment and a willingness to admit wrong.
Recently I had what I can describe as a less than pleasant and surprisingly poor representation of these qualities. Not only from the first line clerk but from the entire “chain of command” did I receive lies, threats, dishonest negotiation and an utter lack of concern for DOING THE RIGHT THING.
Sadly, I am convinced, all of the tactics they tried to used would have worked on 70% or greater of their normal client base. Playing on the ignorance or unawareness of your customers IS NOT GOOD LEADERSHIP to train your staff and it’s pitiful customer service.
Watch the video if you want to know the story.
LEADING LEADERS PODCAST with J Loren Norris providing daily leadership video lessons promoting faith, family and freedom for Tell It Like It Is TV .
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Insuperable Vision Workshop - Audio Download
Insuperable Vision Workshop - Audio Download with worksheets
Day after day I meet people who are struggling just to make ends meet. They are adrift in this vast sea of humanity holding on to their job, their family, their home, and their car with all they've got. They see their life experiences and education as the last hope to find their purpose and identity. They gather, fill and stuff all the money they can into every opportune investment. Yet they are empty, frustrated, angry and just plain fed up.
We have all experienced that moment; when we find yourself stuck in traffic, yelling at random strangers to do what they wish they could... but can't... GO!
The idea that life can be better than it is today is like the flame of a candle fighting for all its worth to stand against the tempest.
We all want a better life.
Even when life is good, we want more.
That idea, that flame, is the hope that lives in the hearts and minds of all of us. Should that flame be extinguished, hope itself may well go with it. It is the rut of hopelessness that traps many would be shining stars and buries that glow from the sight of the world. It is the rut of hopelessness that extinguishes that flame.
Lives that would have been a beacon to the wandering are lost at sea themselves. Inspirations of success that would have been the voices crying out to all who suffer are hidden away in their own stale lives, they cannot share who they are or what the world needs from them.
It is my passion to help you find your purpose. I want to see you become successful, but more than that to be free!
Without vision people perish.
Without vision, we seem to be lost, mind numb robots following the herd into the abyss that is everyday life. We do not live intentionally without a vision for our future. We do not live passionately without a vision for our future. We do not live productively without a vision for our future. We certainly cannot lead without a vision for our future and a vision for the future of those we lead.
This audio course will inspire and instruct you to create a vision which will become a significant driving force in your life.